Privacy Policy

Effective Date: 11th of May 2025

Last Updated: 11th of May 2025

At Muze, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Inspo Brands (Pty) Ltd collects, uses, stores, and safeguards your information when you interact with our website or services.

1. Who We Are

This website (www.muze.co.za) is operated by Inspo Brands (Pty) Ltd, a private company registered in South Africa.

2. Information We Collect

We may collect and process the following types of personal information:

• Contact Information — name, email address, phone number, delivery address.
• Order Information — details about products ordered, payment method, billing info.
• Technical Data — IP address, browser type, pages visited, cookies, device information.
• Marketing Preferences — your preferences for receiving communications from us.

3. How We Collect Your Data

We collect data through:

• Direct interactions (e.g., completing forms, placing orders).
• Automated technologies (e.g., website cookies, analytics tools).
• Third-party platforms (e.g., secure payment gateways or newsletter services).

4. Why We Collect Your Information

We use your personal information to:

• Fulfil and manage your orders and payments.
• Deliver your purchases to your chosen address.
• Provide customer service and respond to enquiries.
• Improve our website, product offerings, and user experience.
• Send marketing and promotional content (only if you opt in).
• Comply with legal or regulatory requirements.

5. How We Share Your Data

We do not sell or rent your personal data.

We may share your information with trusted third parties only when necessary to:

• Process secure payments (e.g., Ozow, Payflex).
• Fulfil orders and arrange delivery services.
• Host and maintain our website and email services.
• Comply with legal obligations.

All service providers are required to handle your data with confidentiality and care, in line with POPIA and this policy.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.

We use secure servers, SSL encryption, and strong password protections across our platforms.

7. Your Rights Under POPIA

As a South African user, you have the right to:

• Access the personal data we hold about you.
• Correct or update your information.
• Object to or limit how we process your data.
• Withdraw consent for marketing communications at any time.
• Request deletion of your personal information where applicable.

To exercise your rights, contact us at hello@muze.co.za.

8. Cookies

We use cookies to improve your experience on our site. Cookies help us:

• Understand how you use our website.
• Store your preferences for future visits.
• Provide a smoother shopping experience.

You can adjust cookie settings through your browser at any time.

9. Marketing and Communications

You will only receive marketing emails if you have opted in. You can unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page, with the effective date clearly stated.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact: